ComplyShelf
Amazon EU · GPSR listing recovery
Start with what Amazon told you: its message names the reason, and not every deactivation is a GPSR one. Where it is, ComplyShelf takes the affected SKUs and shows which of them you have no manufacturer, EU Responsible Person or compliance document on file for — so you fill those in once and prepare the correction yourself.
Creating an account sets up your workspace first — then you upload your file.
Free during early access · no payment card. Paid plans will be announced in advance.
The problem
Amazon's Regulatory Compliance checks can move a listing to inactive or suppressed the moment required GPSR data is absent. For sellers with a handful of ASINs that is annoying; for sellers with hundreds or thousands across DE, FR, IT, ES, NL, BE, SE and PL, it is unmanageable in spreadsheets and Seller Central alone.
The fields that most often keep an EU listing down:
How ComplyShelf helps
The message states the reason. Save it, and the list of SKUs it names, before anything else — it is the only thing that says what Amazon actually wants. An All Listings report tells you which listings exist and their status; it does not carry compliance data or the reason a listing was blocked. If you have a processing report, read it here.
The fix task shows listings for which your workspace has no manufacturer, EU Responsible Person, compliance document, or required catalog identity. A listing report can establish membership and status; the populated template carries values to assess. Neither a report nor a workspace gap proves why Amazon blocked the listing — Amazon's own notice or processing report answers that.
Select many listings and assign a reusable Manufacturer, EU Responsible Person, and evidence records at once — no re-typing per ASIN.
Take the readiness report to work from, or the update file to submit in Seller Central yourself. Attach the report Amazon returns and each row is marked accepted, rejected or needs re-fixing — that answer, not ours, is what tells you the listing is fixed.
You can also publish a hosted public product safety page with a QR code per product, which is useful when a listing needs a resolvable safety/document URL. Prefer to work end to end? See the bulk GPSR fix workflow for high-volume catalogs, or read the GPSR compliance guide.
What each file can answer
The only source that states why a listing went down. Not every deactivation is a GPSR one — pricing, category, safety or account issues look the same from the outside. Read this first.
SKU, ASIN, marketplace, status. That is enough to see the scale of the problem and to bring your catalog in, and it is not enough to say which compliance attributes Amazon holds or which one it is missing. A listing being inactive here is not proof of a GPSR cause.
The Seller Central template for those products, with its rows in it. This is the file ComplyShelf reads to check manufacturer, EU Responsible Person and document values per SKU, and the file the update is built from. Compare the files in detail.
Per-row outcomes and error codes for a file you already uploaded. Attach it and the result is recorded against those SKUs. Understand upload errors.
Free, manual gap report
Send an Amazon listing export and a person will read it and write back: which SKUs are affected, what we can and cannot tell from that file alone, and what to gather next. If the export does not settle the cause — usually it does not on its own — we will say which of Amazon's message, your template or a processing report is needed to get further, rather than guess at a fix order. No account access required.
Send only the listing export, and Amazon's message if you still have it. Never send passwords or Seller Central credentials.
FAQ
Since the GPSR applied from 13 December 2024, Amazon can deactivate or suppress EU listings that are missing required product safety data — manufacturer details, an EU Responsible Person, safety warnings, or compliance documents. The listing stays down until the missing information is supplied and accepted in the Regulatory Compliance area of Seller Central.
Supply what Amazon's message asks for — typically the manufacturer's legal name, address and contact details, an EU Responsible Person, and any required safety documents — then resubmit. ComplyShelf shows which of those you have no record of for each SKU, and lets you assign one operator profile to many listings at once rather than editing one ASIN at a time. Whether that clears the block is answered by Amazon's response to your submission.
No. ComplyShelf helps you find the gaps, assign data in bulk, and prepare either a readiness report or an update file in the shape of your own template. You review it and submit it in Seller Central yourself; ComplyShelf holds no Amazon credentials and writes nothing to your account.
No. ComplyShelf is an operational tool. It does not provide legal advice, is not an EU Responsible Person service, and does not guarantee legal compliance. You remain responsible for the accuracy of the data you submit to Amazon.
Before you send a file
ComplyShelf is built and run by Denys Holda, an individual business established in Italy and registered with the Camera di Commercio Monte Rosa Laghi Alto Piemonte under REA BI-325108. It is a small operation, not a compliance agency, and you can reach a person at hello@complyshelf.com.
Bring the affected SKUs in, see which of them you have no manufacturer, Responsible Person or document for, and fill those in once instead of one ASIN at a time.
Check my Amazon file