Terms of Service

These Terms of Service (the “Terms”) govern access to and use of the ComplyShelf website, web application, hosted product-safety pages, document hosting, import and export tools, and related services (collectively, the “Service”).

The Service is operated by Denys Holda, trading under the ComplyShelf brand, an individual business established in Italy, registered with the Business Register held by the Camera di Commercio Monte Rosa Laghi Alto Piemonte under REA BI-325108, VAT number to be confirmed before publication, with registered address at to be confirmed before publication (“ComplyShelf,” “we,” “us,” or “our”).

You can contact us at hello@complyshelf.com.

By creating an account, accepting these Terms, or using the Service, you agree to these Terms on behalf of yourself and, where applicable, the business or organisation that you represent (“Customer,” “you,” or “your”). If you do not agree, do not use the Service.

1. Business use and authority

The Service is intended for businesses, sole traders, professionals, importers, distributors, brands, ecommerce sellers, compliance consultants, and other organisations acting for business or professional purposes. It is not offered as a consumer service.

You represent and warrant that:

• you are at least 18 years old and legally capable of entering into a binding agreement;
• you use the Service primarily for business or professional purposes;
• if you act for a company or another organisation, you have authority to bind it to these Terms; and
• all registration information you provide is accurate and kept up to date.

2. The Service

ComplyShelf is an operational product-compliance workspace. Depending on the features available to your account, the Service may allow you to:

• import Amazon listing reports, spreadsheets, templates, and related files;
• organise products, SKUs, listings, manufacturers, EU Responsible Persons, suppliers, and supporting evidence;
• identify missing or incomplete operational data using configured checks;
• assign reusable operator and document records to products or listings;
• create readiness reports, helper files, exports, and submission batches;
• host documents through revocable links;
• publish public product-safety pages and QR codes; and
• record marketplace errors, review status, and remediation work.

Features may be introduced, modified, limited, or removed as the Service evolves. A feature described on a roadmap, in documentation, or in marketing material is not part of the Service until it is actually made available to your account.

3. No legal advice or compliance guarantee

ComplyShelf provides software, operational checks, data organisation, and workflow assistance. It is not a law firm, conformity-assessment body, market-surveillance authority, EU Responsible Person, authorised representative, importer, manufacturer, or regulatory consultant unless expressly agreed in a separate written contract.

The Service does not provide legal advice and does not determine whether a product is legally compliant. Readiness indicators, missing-field checks, templates, generated text, explanations, reports, exports, and other outputs are informational and operational aids only.

You remain solely responsible for:

• determining which laws, standards, marketplace rules, documentation, warnings, registrations, and economic-operator obligations apply to your products;
• verifying the accuracy, completeness, language, validity, and legal sufficiency of all product and compliance information;
• obtaining appropriate professional advice where necessary;
• reviewing every output before using, publishing, submitting, or relying on it; and
• all decisions to place, keep, remove, or advertise a product on any market or marketplace.

Use of the Service does not guarantee that a product complies with the General Product Safety Regulation, any sector-specific legislation, EPR or packaging rules, Amazon policies, or other requirements. It also does not guarantee that Amazon or another platform will accept a file, document, URL, attribute, listing, or submission.

Amazon and other third-party names and trademarks belong to their respective owners. ComplyShelf is independent from Amazon and is not endorsed by or affiliated with Amazon unless expressly stated otherwise.

4. Registration, verification, and account security

To access protected features, you must create an account. Registration may create a workspace for your organisation and make you its initial owner. We do not currently require you to confirm your email address before using the Service, but we do require confirmation from the new address before an account’s email address is changed.

You must:

• provide accurate account and workspace information;
• protect your password and authentication credentials;
• use a unique, sufficiently strong password;
• notify us promptly at hello@complyshelf.com if you suspect unauthorised access; and
• remain responsible for activity performed through your account, except to the extent caused by our breach of these Terms or applicable law.

You must not share credentials in a way that bypasses account or workspace controls. We may require password resets, email re-verification, or other reasonable security steps.

5. Workspaces and authorised users

A workspace is the logical area in which Customer data and operations are organised. You are responsible for deciding who is authorised to access your workspace and for the actions of users you authorise.

Where team access becomes available, you must assign permissions appropriately and promptly remove access that is no longer required. You must not attempt to access another customer’s workspace or data.

6. Customer Content

“Customer Content” means files, spreadsheets, listing reports, product data, personal data, organisation records, documents, images, URLs, notes, instructions, marketplace messages, error reports, and other content submitted to or generated through the Service by or for you.

As between the parties, you retain ownership of Customer Content. You grant ComplyShelf a worldwide, non-exclusive, limited licence to host, store, copy, parse, normalise, transform, display, transmit, back up, and otherwise process Customer Content only as reasonably necessary to:

• provide, maintain, secure, and improve the Service;
• follow your instructions and configuration choices;
• create requested reports, exports, hosted links, safety pages, and QR codes;
• prevent abuse and investigate security incidents; and
• comply with law and enforce these Terms.

This licence ends when the relevant Customer Content is deleted from our active systems, subject to backup cycles, legal retention duties, and any content that you intentionally made public.

7. Your responsibilities for Customer Content

You represent and warrant that you have all rights, permissions, notices, and lawful bases needed to submit and process Customer Content through the Service.

You must ensure that Customer Content:

• is accurate to the extent necessary for the intended use;
• does not infringe intellectual-property, confidentiality, privacy, data-protection, trade-secret, contractual, or other rights;
• does not contain malware, malicious code, or content intended to disrupt the Service;
• is not unlawful, fraudulent, misleading, defamatory, or harmful; and
• does not contain special-category personal data, criminal-conviction data, payment-card data, account passwords, authentication secrets, or similarly sensitive data unless we have expressly agreed in writing that the Service is designed to process it.

Product documents and marketplace reports may include personal data such as names, business contact details, signatures, or addresses. You are responsible for minimising such data and for informing relevant individuals where required.

8. Public pages, hosted documents, and revocable links

The Service may let you publish product-safety pages, QR codes, or document links that are accessible without authentication. These links may operate as capability URLs: anyone who obtains the URL may be able to access the published content.

Before publishing, you must verify that the content is intended for public disclosure and does not expose confidential information, personal data, signatures, internal notes, commercially sensitive material, or documents that you lack authority to publish.

You are responsible for distributing and using public links. Unpublishing or revoking a link prevents future access through our active Service, but copies may remain in browser caches, search-engine indexes, third-party archives, marketplace systems, printed QR codes, or files previously downloaded by others.

9. Acceptable use

You must not, and must not enable others to:

• use the Service for unlawful, deceptive, fraudulent, or abusive activity;
• submit content that you are not entitled to process;
• bypass authentication, workspace isolation, rate limits, access controls, or usage limits;
• probe, scan, or test vulnerabilities without our prior written permission;
• introduce malware or interfere with the integrity, security, or availability of the Service;
• scrape the Service, perform automated extraction, or use bots except through an interface we expressly make available for that purpose;
• reverse engineer, decompile, or attempt to derive source code except where applicable law expressly permits it;
• resell, sublicense, white-label, or provide the Service to third parties unless permitted by your plan or a separate written agreement;
• use the Service to build or train a competing product using non-public aspects of the Service;
• remove proprietary notices; or
• use outputs without reviewing them where an error could affect product safety, legal compliance, consumer information, or marketplace status.

We may investigate suspected violations and suspend or restrict access where reasonably necessary to protect customers, third parties, or the Service.

10. Third-party services and marketplaces

The Service may interoperate with third-party platforms, storage providers, email providers, APIs, or marketplaces. Your use of a third-party service is also governed by that third party’s terms and policies.

We do not control third-party systems and are not responsible for their availability, data, decisions, policy changes, errors, rejected submissions, account actions, or other conduct. You authorise us to exchange data with a third party only when you enable or request the relevant feature.

You must not provide third-party credentials unless the Service expressly supports a secure authorisation flow for them. Never upload Amazon passwords, API secrets, access tokens, or other credentials into ordinary files or free-text fields.

11. Intellectual property

ComplyShelf and its licensors own all rights in the Service, including its software, workflows, user interface, documentation, branding, templates, configuration, and underlying technology, excluding Customer Content and third-party materials.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during the term of your account for your internal business purposes.

Feedback, suggestions, or ideas you voluntarily provide may be used by us without restriction or payment, provided that we do not publicly identify you as the source without permission.

12. Confidentiality

Each party may receive non-public information that should reasonably be understood as confidential. The receiving party will use such information only for the purposes of the relationship, protect it using reasonable care, and disclose it only to personnel and service providers who need it and are bound by confidentiality obligations.

Confidential information does not include information that the receiving party can show was lawfully known without restriction, independently developed, publicly available without breach, or lawfully received from another source.

A party may disclose confidential information where required by law, provided it gives notice where legally permitted.

Customer Content is your confidential information unless you make it public or the circumstances clearly indicate otherwise.

13. Privacy and data processing

Our Privacy Policy at https://complyshelf.com/privacy explains how we process personal data for our own purposes, including account administration, security, communications, and legal compliance.

Where ComplyShelf processes personal data contained in Customer Content solely on your behalf, you are generally the controller and ComplyShelf is the processor. The parties will comply with applicable data-protection law. Where required, the processing must be governed by an applicable Data Processing Addendum before production-scale processing. Contact hello@complyshelf.com for the current status.

You must not use the Service to process personal data in a way that violates applicable law or an individual’s rights.

14. Fees and paid features

Some features may be offered free of charge, in beta, as a trial, or under a paid plan. The price, billing period, included usage, taxes, renewal terms, and cancellation conditions for any paid service will be displayed before purchase or set out in a separate order form.

Unless a paid plan or order form expressly provides otherwise, these Terms do not create an automatic paid subscription. We may introduce or change pricing prospectively, but will not charge you without an affirmative purchase or other valid agreement.

Amounts are exclusive of VAT and similar taxes unless stated otherwise. You are responsible for taxes that apply to your purchase, excluding taxes on our income.

15. Beta features

A feature labelled beta, preview, experimental, early access, sandbox, or similar may be incomplete, changed without notice, unavailable, or more likely to contain errors. Beta features are provided for evaluation and should not be used as the sole basis for decisions affecting product safety, legal compliance, or marketplace continuity.

We may discontinue a beta feature at any time.

16. Availability, maintenance, and support

We aim to operate the Service with reasonable care but do not guarantee uninterrupted or error-free availability. Maintenance, security work, third-party outages, capacity limits, or events outside our reasonable control may cause temporary disruption.

Unless a separate written service-level agreement applies, no specific uptime, response time, recovery time, support level, or data-restoration commitment is provided.

Support requests may be sent to hello@complyshelf.com.

17. Suspension and termination

You may stop using the Service at any time and may request account closure by contacting hello@complyshelf.com. Self-service deletion may not be available.

We may suspend or terminate access where reasonably necessary because:

• you materially breach these Terms;
• your use creates a security, legal, or operational risk;
• payment is overdue under a paid plan;
• we are required to do so by law or a competent authority; or
• the Service or relevant feature is discontinued.

Where reasonably possible, we will give notice and an opportunity to remedy the issue. We may act immediately where delay would create material risk.

After termination, your right to use the Service ends. Subject to applicable law, technical feasibility, and our retention policy, we may provide a limited period to request an export of Customer Content. We may then delete or de-identify Customer Content from active systems, while residual copies may remain in backups for a limited period.

Sections that by their nature should survive termination—including ownership, confidentiality, disclaimers, liability limits, and dispute provisions—will survive.

18. Disclaimers

To the maximum extent permitted by law, the Service and all outputs are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, and uninterrupted availability.

We do not warrant that:

• every applicable legal or marketplace requirement is represented in the Service;
• a check, classification, mapping, generated field, or suggested action is correct;
• Customer Content is authentic or legally sufficient;
• an import will identify every issue in a source file;
• an export will be accepted by Amazon or another recipient;
• a public page or hosted document satisfies a specific disclosure duty; or
• use of the Service will prevent listing suppression, enforcement action, product recall, consumer claims, or business loss.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

19. Limitation of liability

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of obligations that cannot be limited under applicable law, or any other liability that cannot legally be excluded.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, punitive, or consequential loss, or for loss of profits, revenue, business, goodwill, anticipated savings, marketplace access, data, or business opportunity, arising from or related to the Service.

To the maximum extent permitted by law, ComplyShelf’s total aggregate liability arising out of or relating to the Service and these Terms will not exceed the greater of:

• the fees paid or payable by you to ComplyShelf for the Service during the 12 months preceding the event giving rise to the claim; or
• EUR 100.

The limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose, but only to the extent permitted by law.

20. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold ComplyShelf harmless from third-party claims, losses, damages, liabilities, and reasonable costs arising from:

• Customer Content;
• your products, listings, public pages, documents, submissions, or regulatory obligations;
• your breach of these Terms;
• your unlawful or unauthorised use of personal data or third-party materials; or
• your violation of another person’s rights.

This obligation does not apply to the extent a claim was caused by ComplyShelf’s breach of these Terms, negligence, or wilful misconduct.

21. Changes to the Service or Terms

We may update the Service and these Terms. For material changes, we will provide reasonable advance notice through the Service, by email, or on the website, unless an immediate change is required for legal, security, or technical reasons.

The updated Terms will state their effective date and version. Continued use after the effective date constitutes acceptance where permitted by law. If you do not agree with a material change, you must stop using the Service before it takes effect.

A new acceptance may be requested where appropriate.

22. Governing law and disputes

These Terms are governed by the laws of Italy, without regard to conflict-of-law principles.

Because the Service is intended exclusively for business and professional users, the courts of Biella, Italy will have exclusive jurisdiction over disputes arising from or related to these Terms or the Service, to the extent permitted by law.

Mandatory rights and jurisdiction rules that cannot be excluded remain unaffected.

Before filing a claim, each party will make a good-faith effort to resolve the dispute by written notice and discussion for at least 30 days, unless urgent interim relief is required.

23. General terms

These Terms, the Privacy Policy, any applicable Data Processing Addendum, and any order form constitute the agreement between the parties concerning the Service and replace prior discussions on the same subject.

If there is a conflict, an executed order form prevails over these Terms for commercial terms, and a Data Processing Addendum prevails for processing of personal data on behalf of the Customer.

You may not assign these Terms without our prior written consent, except as part of a merger, reorganisation, or sale of substantially all relevant assets, provided the assignee accepts these Terms. We may assign these Terms as part of a reorganisation, sale, or transfer of the Service.

If any provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in effect. Failure to enforce a provision is not a waiver. Headings are for convenience only.

Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations.

24. Contact and legal information

Service provider: Denys Holda, trading as ComplyShelf
Registered address: to be confirmed before publication
VAT number: to be confirmed before publication
Business Register / REA: Camera di Commercio Monte Rosa Laghi Alto Piemonte, REA BI-325108
Email: hello@complyshelf.com
PEC: not yet designated for publication